Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.
If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resale-able condition inside its original packaging. Your items must have been purchased from our website to receive a refund/credit from us. We do not accept returns from purchases bought from other retailers. Those purchases must be returned to place of purchase based on their return policy.
All products properly returned under this policy are eligible for a refund, in-store credit or credit to the original method of payment. We will credit you for the purchase price of the items only, upon receipt of the product by our warehouse, less any applicable restocking fees. We do not refund the shipping fees paid. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund ($7-10). A restocking charge may apply to specifically noted products. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request - these products will be specifically noted as being non-refundable at time of checkout. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits. Our normal refund processing time for returned items is one week, from receipt of the item. However, in extreme instances, in may take up to two week to process a return and refund a credit card.
If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, the refund will be applied to the original form of payment (purchaser), or you have the option to receive an in-store credit.
Please contact customer service by email at: firstname.lastname@example.org for further instructions on your return. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please email us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you.